Customer Service Ninja

Position: Full-Time Customer Service Ninja

Description

Over the past 9 years, SDS has grown from a garage start up studio to a complete online drum school, delivering lessons across the world and across platforms. SDS serves musicians by delivering high quality online courses, memberships, method books, and individual lesson downloads. In addition, we launched an on demand TV channel in the spring of 2018 in partnership with Comcast Television. To put it short…things are growing fast!

Along with that growth comes a community of AWESOME drummers and musicians dedicated to improving their playing. Our community is just like any other though. Everyone has things they need help with. Items they need to find. Accounts they need to update. Problems they need sorted. Questions they need answered.

This is where you come in. You will literally be serving our community one need at a time by answering questions, updating accounts, interacting with members, rectifying payments, and so much more. You will be the first line of defense in ensuring that we serve our community to the best of our abilities. But not just anyone can do this…it takes a special person that loves helping others. We call that person our Customer Service Ninja.

Sound like you? Keep reading and see if you’re a fit!

Role Responsibilities

-Daily email customer support
-Customer phone support
-Answering general inquiries
-Adjusting and updating student accounts
-Community manager roles including forums, student Facebook page, messages, and comments
-Light bookkeeping
-Creation of PDF’s, Word documents, and spreadsheets when needed
-Other office tasks related to the business including some video editing (can be taught), some website updating (again, can be easily taught), managing social media accounts, etc.

Qualifications

-YOU MUST LOVE PEOPLE AND LOVE HELPING THOSE PEOPLE
-Need to live in the surrounding Nashville area
-Have access to computer
-Be willing to learn new skills (don’t worry, we’re all about teaching here!)
-Knowledge of music is appreciated but not required
-Must be organized
-you need to be a self-starter that is able to set and hit goals

Other Things You Should Know

-This is a full time position that will consume 30-40 hours of your time weekly on average
-Work will mostly be remote until June of 2020. Once the studio renovation is completed, all work will be done from the studio space in Columbia, TN.
-Pay will be hourly until June of 2020. It will then move to salary.
-This is not a “summer job”. If you need one of those, go check out Starbucks (Nothing against Starbucks, we just need a bigger commitment than a few months)
-There is opportunity for growth in this position. We are not looking to be a “waiting period” job while you find your dream job. We’re looking for someone to make this THEIR dream job.
-We work Mon.-Fri. We take family very seriously and reserve the weekends for time with them. The studio hours are Mon.-Fri. 8am-5pm CST. For this position, there is a weekend “check in” that takes approximately 1-3 hours and can be done at the time of your own choosing.
-Our interview process is more involved and thorough than you think it will be. But don’t let that scare you. This process helps us make sure we’re a fit for you and you’re a fit for us.
-We’re a small team that works hard, plays hard, and loves what we do.
-We’re a faith based business. You can go here to read more about that.

Still Reading?

If you’re still reading this and it sounds like a fit for you, please send a resume complete with references to stephen@stephensdrumshed.com . In the email headline, write “Customer Service Application”. We’ll get back with you shortly and schedule your first interview if we feel you’re a fit for the team.